CONTACT

 

Hospital, Savings, Traditional, Traditional SELECT, Traditional Plus and Traditional Plus SELECT  Plans Network and Network SELECT  Plans
Claims and Benefits Enquiries Tel: 0860 100 076 or +27 11 671 6834
Fax: 0860 111 783 or +27 11 758 7087
Internal mail: Old Mutual Staff Medical Aid Fund
Email: omsmaf.enquiries@medscheme.co.za
Tel: 086 000 7769 or +27 11 208 1021
Fax: 086 464 7808
Email: omstaff.enquiries@universal.co.za
Website: www.universal.co.za
Online Communication Tools Website: www.medscheme.co.za
OMSMAFChat: omsmafchat (to download OMSMAFChat to your cellphone)
Website: www.universal.co.za
Self-help Facility
(available 24/7 365 days)
  1. Dial 0860 100 076
  2. Choose option 1: “For Benefits, Claims and Membership related enquiries please press 1”.
  3. Enter your membership number followed by the # key.
  4. The system will recognise your medical fund membership number and offer you the appropriate menus.
Benefits and claims related enquiries
Tel: 086 000 7769
Current First-Time Claims
(including refund claims)
Fax: 0860 111 783 or 011 758 7087
Email: omsmaf.newclaims@medscheme.co.za
Post: OMSMAF (Claims), PO Box 74, Vereeniging, 1930
Fax: 086 464 7808
Email: omsmaf.newclaims@universal.co.za
Post: OMSMAF (Claims), P O Box 1411, Rivonia, 2128
Claims for services rendered outside RSA Email: foreign.hos@medscheme.co.za Email: foreign.hos@universal.co.za
Membership, Contributions and enquiries pertaining to Plan selections Tel: 0860 100 076 or +27 11 671 6834
Fax: 0860 111 783 or +27 11 758 7087
Email: register@medscheme.co.za
Pre-authorisation
(Hospital Benefit Management)
Tel: 0860 100 076 or +27 11 671 6834
Fax: 0860 212 223 or +27 21 466 1913
Email: omsmaf.authorisations@medscheme.co.za
Tel: 086 000 7769 or +27 011 208 1021 and follow the voice prompts for hospital preauthorisations
Fax: 086 464 7808
Email: omsmaf.authorisations@universal.co.za

Paed-IQ Babyline

0860 666 110
Chronic Medicine Management Tel: 0860 100 076 or +27 11 671 6834
Fax: 0800 223 670/680
Email: omsmafcmm@medscheme.co.za

Healthcare Professionals
Tel: 0861 100 220
Fax: 0800 223 670/680
Email: omsmafcmm@medscheme.co.za

Tel: 086 000 7769 or +27 11 208 1021 and follow the voice prompts for chronic medicine
Fax: 086 210 8743
Email: omstaffcmm@universal.co.za
Oncology Case Manager
(patients diagnosed with cancer)
Members: 0860 100 572
Fax: +27 21 466 2303
Email: cancerinfo@medscheme.co.za
Tel: 086 000 7769 or +27 11 208 1021 and follow the voice prompts for oncology
Fax: 086 295 7307
Email: cancerinfo@universal.co.za
Independent Clinical Oncology Network (ICON) Website: cancernet.co.za
Email: membercare@medscheme.co.za
Website: cancernet.co.za
Email: oncology@universal.co.za
Out-of-hospital PMB Care Plans Email: oldmutualapmb@medscheme.co.za Fax: 086 464 7808
Email: oldmutualapmb@universal.co.za

ER24
(medical emergencies)

  in RSA 084 124
  outside RSA +27 10 205 3052
Healthcare Professionals Contact Centre
(claims, admin and online access related queries)
Tel: 0861 112 666 Tel: 086 000 7769
Fax: 086 464 7808
Healthcare Professionals Managed Care Contact Centre
(managed care related queries such as chronic medicine updates, hospital authorisations, etc.)
Tel: 0861 100 220 Tel: 086 000 7769
Old Mutual Unit Trust Managers (RF) (PTY) Limited
(for unit trust queries)
Tel: 0860 234 234
Email: unittrusts@oldmutual.com
Not applicable to Network and Network SELECT  members.
Whistle Blowers – Fraud Hotline Tel: 0800 112 811
Email: fraud@medscheme.co.za
Toll free number: 080 111 4447
Fax: 086 672 1681
Email: universal@thehotline.co.za
Website: www.thehotline.co.za
WebApp: www.thehotlineapp.co.za
Callback: (Please call me) 072 595 9139
HIV and AIDS Management Programme Aid for AIDS
Tel: 0860 100 646 or +27 21 466 1700
Fax: 0800 600 773
Email: afa@afadm.co.za
Website: www.aidforaids.co.za
Mobi: www.aidforaids.mobi
SMS: (Please call me) 083 410 9078
Universal Healthcare HIV/AIDS Management Programme
Tel: 086 011 1900
Fax: 086 295 7305
Email: diseasemanagement@universal.co.za
Website: www.universal.co.za
Council for Medical Schemes
(if you cannot resolve a query with the Fund)
Tel: 0861 123 267 or +27 12 431 0500
Email: complaints@medicalschemes.com
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